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Service workflow
Returns & warranty
Capture the order, SKU, issue, photos and requested resolution so ProLine can move return and warranty cases faster.
Open casesUnavailable
Warranty itemsUnavailable
AttachmentsUnavailable
Returns and warranty center
Return and warranty work needs order context, product identity, photos, disposition and RMA status.
Case typeRequired infoStatusResult
Return requestOrder, SKU and reasonNot connectedPrepare an RMA review.
Warranty claimSerial, issue and photosNot connectedCapture evidence for service review.
Replacement partModel and failed partNot connectedRoute to parts or support.
RMA statusCase numberCRM gatedShow disposition and shipping instructions.
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